Quality Lead - Eastern England

Discipline: Quality and Governance
Job type: Permanent
Salary: £46,027 per annum
Job ref: 017202
Published: about 1 month ago
Expiry date: 24 Apr 2024 00:59

Location: Mainly covering East of England and any other areas if required.

Salary: £46,027 per year (£41,899 plus a car user allowance £3840 and home working allowance of £288 per year). IT equipment is provided to support the role.

We are looking for a Quality (Assurance and Improvement) Lead to join our welcoming and friendly team here at Hft. This is your chance to make a real difference to people’s lives.

What will you be doing?

The Quality Lead role is critical to ensuring that Hft is a great place to work with a culture and a support network that enables our people to thrive. Reporting to the Head of Quality and Improvement, you will be part of a team of Quality Leads working together to drive strategic quality improvement across Hft’s services. This team sits as part of the wider Quality and Governance Portfolio.

You will be responsible for undertaking internal audit and assurance activities, and for supporting services to deliver quality improvement initiatives in line with Hft’s Quality Assurance Framework. You will provide services with appropriate advice and support, and work closely with various management teams to develop and improve best practice across services. You will analyse and use quality and safety data to prioritise improvement activities to ensure Hft offers “outstanding” care and support to the people we support.

In addition, some flexibility may be required for you to support colleagues in other areas, to meet the needs of the organisation and cross over to support your team.

The role is home based but requires regular travel and overnight stays to deliver a programme of audit and assurance and improvement initiatives, assessments, incident management and support visits to ensure safe, high-quality services. This requires a high-level of organisational skills and flexible, effective time management. A full driving licence and own transport is essential.

Who are you?

The successful candidate will have previous experience as a CQC Registered / Regional Manager or Quality professional, with experience of auditing within Health and Social Care, and a proven track record of leading services to “Outstanding.”

You will have an in-depth knowledge of safety, health and social care regulatory compliance and supporting legal frameworks, to be able to coach, advise and mentor care and support colleagues within your designated areas. You will be skilled in embedding processes to drive quality standards, and have a solid understanding of assurance and “what excellent looks like.”. A self-starter, you will have a continuous improvement mind-set and enjoy building strong relationships with your stakeholder, and will have excellent communication skills.

A level 5 Diploma in Health and Social Care or equivalent, and a recognised Auditor qualification (or willing to work towards one) is essential.  You will have experience in quality improvement methodology, risk management and root cause analysis, with a willingness to work towards any required qualifications.

What’s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and lots of support along the way. ​​​​​​​

With Investors in People and Skills for Care accreditation, we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority.

We offer:

  • Annual Leave: 33 days (including 8 days statutory bank holidays)

  • Training: Access to award winning training and development

  • Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app

  • Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.

  • TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.

  • Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.

  • Care Friends: Employee referral app – earn money for referring your friends to work for Hft.

  • Free life assurance – 3 x your annual salary

Hft is one of the largest charities in England and Wales supporting people with learning disabilities. We are passionate about what we do and we use our unique understanding of the challenges facing the people we support to speak up for them to bring about positive change. We have a rich 60-year heritage and a clear vision, we are ambitious and wholly committed to what we can achieve for the people we support and have embarked on a journey of transformation that will ensure we can meet their changing needs and extend our reach and impact.

Find your place with us and change lives.

Job Description and Person Specification  




​​​​​​​​​​​​​​We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.