We are looking for a proactive IT Service Desk Analyst to join our team. You will be the first point of contact for IT support, ensuring our organisation and the people we support have the technical assistance they need. From resolving incidents to managing system accounts and maintaining IT assets, your role is crucial in delivering a high-quality IT service.
Key Responsibilities:
- Act as a point of contact for IT support queries via phone and email.
- Diagnose and resolve IT issues while ensuring all incidents are logged in the service desk system.
- Escalate urgent incidents and keep users informed of progress.
- Create and manage Active Directory and system accounts.
- Support IT asset management, including procurement and record-keeping.
- Configure, deploy, and troubleshoot mobile devices, laptops, desktops, and network hardware.
- Maintain a high standard of customer service and communication.
What We’re Looking For:
- A friendly and customer-focused approach with excellent communication skills.
- Strong problem-solving skills and the ability to work under pressure.
- Ability to plan, prioritise tasks, and manage time effectively.
- Enthusiastic and self-motivated, with a commitment to continuous learning.
- A clean driving licence (occasional travel required).
Desirable Experience & Skills:
- 1 year of experience in an IT Service Desk or customer service role.
- Knowledge of Windows 10/11, Microsoft 365, Active Directory, VPNs, and broadband technologies.
- Experience with IT asset management tools and ITSM systems (e.g. Vivantio).
- Exposure to PRINCE2 project environments and mobile device management.
About Us
At Hft, our vision is to create a future where learning-disabled people can live their best lives. We achieve this by campaigning for positive change, providing personalised support, and developing solutions for independent living.
Why Join Us?
At Hft, we value diversity, kindness, positivity, and vision. You’ll be joining a supportive team where your work makes a real impact. We offer ongoing training, career development opportunities, and the chance to contribute to a meaningful cause.
We offer:
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
If you're passionate about IT support and want to make a difference, apply today!
Interview date: 11th April 2025
Job Description & Person Specification
Join us and help create a world where everyone gets the support they need to thrive!
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.