Front of House - Conwy

Location Mochdre
Discipline: Care and Support
Job type: Permanent
Salary: £20,530.12 per annum
Job ref: 017123
Published: about 2 months ago
Expiry date: 06 May 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to help individuals with learning disabilities live the best life possible?

We are looking for 2 Front of House team members to join our growing team in North Wales. Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

We offer

  • Annual Leave: 31 days (including 8 days statutory bank holidays)

  • Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas.

    and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.

  • Training: Access to award winning training and development

  • Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app

  • Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.

  • TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.

  • Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.

  • Care Friends: Employee referral app – earn money for referring your friends to work for Hft.

  • Free life assurance – 3 x your annual salary

  • and more‿

What will you be doing?

The Front of House Waiter/Waitress will oversee the functions of an exciting new catering provision opening around the end of May/ beginning of June of this year– Café Bryn Euryn, based in Mochdre. In addition to serving good quality homemade food and drinks, the café will also provide a training provision and vocational experience for young people and adults with Learning Disabilities to learn and develop skills and knowledge required to work in a catering environment. 

Specific duties include: 

  • Welcoming guests and promptly attending to tables

  • Keeping the front of house area (including external seating area) clean and tidy, clearing tables, completing opening and closing duties, stock tableware and other supplies

  • Serving food and beverages to guests making recommendations if needed

  • Communicating with the kitchen regarding questions including; length of wait, product availability, meal requirements, dietary needs and special requests

  • Handling payments of goods and services

  • Preparing hot and cold drinks, including operating the barista machine

  • Supporting Adults with Learning disabilities to develop their catering knowledge and experience

About you

  • You will have experience of working with members of the public
  • You will have experience of working in a Catering environment
  • You will have the ability to speak Welsh or the commitment to learning
  • You will have the ability to communicate effectively with a supported person and their family/Carer and other professionals
  • You will have the ability to complete tasks following defined process
  • You will be able to plan own day and prioritise workload

​​​​​​​For more information on the role and responsibilities, please refer to the job description & person spec.

Job Description and Person Specification 



We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.